Privacy Policy

Last updated: 11 September 2025

Black Hex Manufacturing, division of ARC X Manufacturing Pty Ltd  ACN 689 462 628 ABN 19689462628 (“we”, “our”, “us”) is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following types of personal information when you use our website or interact with us:  

  • Name
  • Contact details (email, phone number, postal address)
  • Payment or billing details (if applicable)
  • Information you provide through forms, surveys, or email correspondence
  • Website usage data (e.g., IP address, browser type, pages visited)

2. How We Collect Information

We collect personal information in several ways, including:

  • When you fill in forms or make an enquiry on our website
  • When you subscribe to our mailing list or newsletter
  • When you make a purchase or booking
  • Automatically through cookies and analytics tools when you use our website

3. How We Use Your Information

We may use your personal information to:

  • Provide products, services, or information you request
  • Process payments and manage your account
  • Send newsletters, updates, and promotional materials (you can opt out at any time)
  • Improve our website and services through analytics and feedback
  • Comply with legal obligations

4. Disclosure of Your Information

We will not sell or rent your personal information. We may share it with:

  • Service providers who help us operate our website or deliver our services
  • Law enforcement or regulatory authorities if required by law

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyse website traffic. You can disable cookies in your browser settings, but some features may not work as intended.

7. Accessing and Updating Your Information

You can request access to, or correction of, your personal information by contacting us at the details below.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Black Hex Manufacturing
Email: info@blackhexmanufacturing.com.au

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the date of the update.